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Ticketing Policies

Ticketing Policies

Ticketing Policies

DONATING YOUR TICKETS:  

  • If you cannot attend your performance, we invite you to return your tickets as a tax-deductible donation. Your generosity makes an enormous difference. 
QUICK FACTS FOR ALL TICKETHOLDERS:  

  • All sales are final. Discounts may not be applied after the completion of a ticket order.
  • Ticket pricing is subject to availability and may change without notice.
  • Titles, dates, venues, and artists are subject to change.
  • Exchanges are subject to availability and incur a per-ticket processing fee.
  • STC retains the difference in cost of tickets when an exchange involving a downgrade is completed.
  • All exchange requests must be received prior to the curtain time of your original scheduled performance. Exchanges are only possible for a date or time change, not between titles.
ADDITIONAL QUICK FACTS FOR SUBSCRIBERS AND PACKAGE HOLDERS:  

  • Exchanges: Subscribers and Package Holders who can no longer attend due to illness or conflict should contact the box office to assess their options before the scheduled performance. 
  • Exchange requests must be received prior to the curtain time of your original scheduled performance. Same-day exchange requests incur a per ticket processing fee.  
  • Exchanges are only possible for a date or time change for the same title, not a different one. 
  • Exchanges are not complete until you receive confirmation from STC of your new performance date and time. Call us at 202.547.1122 if you haven’t heard from us within 24 hours of your request. 
  • Account credits may not be granted in place of a ticket exchange, and approvals are subject to the nature of the return request.  
MISSED PERFORMANCES

  • Subscribers who have missed a scheduled performance may visit the box office up to three hours prior to an alternate performance date of the same production for reseating options.  
  • Subscribers may request a full refund of their season package prior to the first performance of the season.  
Subscriber Exchange Online
Or call us:
Box Office: 202.547.1122
Toll-free: 877.487.8849
Fax: 202.608.6350
TTY: 202.638.3863 (deaf or hard of hearing patrons)